It may seem obvious, but a phone conference system that doesn’t have good audio quality is a waste of your money. The whole point of phone conferencing is to make it easier to do business across multi-sited companies, or with clients and suppliers around the world. If you invest in a phone conferencing system to do this, and then find that the audio quality isn’t up to scratch, you could be doing more harm than good as far as your external relationships are concerned. To find out more visit http://en.wikipedia.org/wiki/Conference_call
Many factors can affect the audio quality of a phone conferencing system. Background noise has always been a particular problem, resulting in informal conference call rules such as not using the speakerphone, and making sure that fans or air-conditioning systems are switched off – not always a wise move in the height of summer. Echo has also been troublesome; boardrooms and meeting rooms are not often built with acoustics in mind and so can create an echo, which is distracting for those on the conference call.
Phone conferencing systems now exist that can cancel both echo and background noise, making the audio of the call much clearer. In addition, the use of new duplex technology, allows bi-directional conversation, which essentially means that you can talk and listen at the same time. Historically, conference calls have not allowed this, so if you wanted to interject during a call, there would be stuttering and break-up on the line. With the use of full-duplex audio technology, you can now hold a phone conference in the same way as you would a face-to-face conversation.
When you’re looking at phone conferencing systems, make sure you check whether these features are available. After all, excellent audio quality will make an excellent environment for good business.
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